Customer's Email to Caption Action 2
I appreciate all the effort that you are doing in the Caption 2 action movement.
I wanted to ask if you are aware that Comcast cable company advertises from their homepage that you can watch tv from their site now. Only problem is that I have yet to find a way to watch any of their programming captioned. I was wondering if you had any information about that. I did email them today to ask about that as well.
Also, Some of their "OnDemand" programming appears to be without captions when the program had originally aired, it had captions. An example would be the fairly popular series, "Burn Notice", which appears on the USA network.
I also emailed Comcast very briefly about that. Are there guidelines somewhere for effective ways to complain or protest about issues like these? Who are the best people to contact about issues like these?
In the case of the issue regarding online captioning of programming, I thought Caption 2 Action might be a good place to contact.
Then the customer gave more details of their effort to get captioning on Comcast OnDemand:
Also regarding the captioning OnDemand, my father tried talking to one of the chatroom people. They bumped it up to their supervisor who decided they needed to send a pulse to his box to fix the problem. It didn't fix the problem. The sending the pulse to your box thing seems to be their solution for when they don't know what to do. We had run into that on another issue here. I know it isn't related to the Caption 2 Action goal, but it is sort of related because it is the same company and how they are dealing with hearing impaired and captioning problems.
Comcast's Unsatisfactory Response
Comcast wrote to the customer:
Thank you for reaching out to Fancast.
I understand that you want to be able to watch programs with Captions online. I do apologize however right now, this feature is not yet currently available in Fancast.
Our product team is constantly working on improving the site to make the best experience possible. Thanks for your suggestion, we'll consider your idea for a future release.
The Fancast Support Team
Idea?? Comcast considers our need for closed captioning online to be an IDEA?? This is an insulting statement for them to make!! And they will quote, "CONSIDER" the "idea" for a future release? This is yet another example of why we need HR 3101! Companies just push us deaf and hard of hearing aside in the rush to market to make money! Then they say "oh, maybe we will consider it for later..."
This attitude on the part of companies is downright maddening! We need the legal protection of HR 3101 to force companies like Comcast to do the right thing because they obviously won't do it voluntarily!!
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